FAQ Campaign

Can I Add a Second Memory to the Book?

We are limiting memories to one per book purchase to ensure as many people as possible have an opportunity to get involved.

My payment was declined, what should I do?

Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.

Do You Accept International Orders?

Yes. We offer shipping worldwide to most countries, and accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.

When Will I Receive My Copy?

Shipping begins in August 2024 (estimated). Once shipped, your book may take up to two weeks to arrive.

What is Your Refund Policy?

We offer a 14-day money-back guarantee from your date of purchase. After this, money is allocated to producing your items and refunds will not be available. In the event of a problem with shipping where ourselves or one of our partners is at fault (such as a damaged package) we will send out replacements

What Can I Put As My Memory?

Memories are limited to 200 characters and must be relevant to the related movie. We don’t accept bad language, racial, or sexual terms. You can include your online handle or the name of your website/blog/channel if you wish instead of your name. Please see the ‘small print’ section for more details.

My Question Isn’t Answered Here

Please submit a ticket on our support portal